The redefining of performance reviews and the feedback that goes along with them continue to challenge HR. Companies are continuing to drop or revamp their performance reviews. Some changes are more drastic than others. I recently found this SHRM article describing how some organizations are shifting their performance reviews to be adjective-based as a replacement for the now-doomed numerical rating scale. Surely words are better than numbers! The rationale is that adjectives are more personal than numbers, provide more information, and therefore increase employee motivation.
Recently I attended a session at a conference about feedback. I was looking forward to hearing material about feedback-related issues such as 360 assessment, the neuroscience associated with feedback, and examples of companies that have created a “feedback culture.” While these subjects were briefly mentioned, it didn’t take long for the audience Q&A to turn the discussion into a plea for help with performance management.